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Privacy Policy

Natalie’s business is built on exceptional customer care. It is important to her that your privacy is protected and your personal data is treated with complete confidentiality and cared for securely.

The type of information we collect and the reasons we have it

We currently collect and process the following information:

Personal identifiers such as name, address, phone number or email address.

Our website uses cookies to distinguish you from other users of this website.

Most of the personal information we process is provided to us directly by you for one of the following reasons:

Personal identifiers - So that we can process, prepare and dispatch orders.

Cookies - To enhance your use of our website and for web analytic reports.

All financial transactions are via a third party, World Pay, who provide a secure payment platform. You can find their Privacy Policy here 

[https://www.fisglobal.com/en-gb/privacy].

We do not store any of your financial data.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us via email.

(b) We have a contractual obligation

How we store your personal information

Your information is securely stored in a password protected document on a computer system or locked in a secure file.

We keep your personal data for up to 7 years for audit purposes. After this time we will dispose of your information by deleting or destroying any records.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Contact us if you wish to make a request via email.

 

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us via email here.

You can also complain to the ICO if you are unhappy with how we have used your data.

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline number: 0303 123 1113  ICO website.

 

We may make changes to this policy from time to time. If we do so, we will post the changes on this page. This policy was last changed on 14th December 2023.